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by Chris Durst – Apr. 16, 2025
| The opportunity to work as a Remote Customer Support Associate with Cengage, an innovative education tech company, is now open. However, don’t delay in applying, as such opportunities can fill quickly. Should you face any application challenges, make sure to reach out to the company directly. We wish you the best in finding your ideal remote position! |
Exciting Role for a Remote Customer Support Specialist at Cengage
At Cengage Group, a global leader in educational technology, an exciting role as a Remote Customer Support Specialist is available. This opportunity, offering pay between $15.25 – $17/hr, involves managing inquiries about orders, company websites, and other related subjects.
There are no state-specific hiring limitations, which means anyone in the country can apply.
Key Responsibilities for the Remote Customer Support Role
This position is crucial in providing top-tier support, employing both verbal and written communication skills to address a diverse range of inquiries. From processing orders and adjustments to guiding customers through digital registrations, you will be a reliable connection for supporters seeking help. The dedication you bring enhances both customer satisfaction and Cengage’s market stature.
Essential Attributes for Success in Customer Support
- Showcase a consistent level of professionalism, along with attentiveness and empathy.
- Communicate effectively with diverse groups, including customers and team members.
- Focus on refining the customer experience to bolster loyalty and satisfaction.
- Commit to lifelong personal and professional growth.
- Foster team success by mentoring peers and sharing insights.
- Efficiently manage multiple software tools while engaging with customers to resolve concerns.
- Balance multiple tasks to address emails, calls, and workload reductions effectively.
- Resolve customer issues by clarifying needs and ensuring a satisfactory conclusion.
- Meet defined performance and productivity benchmarks.
- Identify trends that could lead to enhancements in our products and services.
- Possess at minimum a high school diploma or GED.
Compensation and Benefits Package
Cengage Group takes pride in offering a rewarding Total Rewards package, promising support and empowerment to its team members. The basic pay aligns with individual qualifications, work schedules, experience, and location factors. This base salary range often pairs with significant incentive programs, especially in sales roles.
The compensation range is $15.25 – $17.00 USD.
Application Details
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CLICK HERE for detailed information and application for the Remote Customer Support Associate position. For similar job opportunities, explore our Newest Jobs & Gigs page. To stay updated on the latest opportunities, connect with our community through our free Telegram channel. Good luck as you embark on your remote work journey!
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