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by Chris Durst April 8, 2025
| While the listing for the Remote Customer Support Specialist role is active, positions may fill quickly. If you’re interested, don’t delay in applying or sharing the opportunity. Although we provide this information, we are not involved in the hiring process. For application hurdles, please contact the respective company directly. Best of luck, and may remote work be in your near future! |
Exciting Opportunity: Remote Customer Support Specialist at Mudflap
DON’T MISS OUT! APPLY OR SHARE IMMEDIATELY IF INTERESTED!
Available Shifts:
- 5 days per week, 8-hour shifts: Sunday through Thursday, 4am–12pm PST / 7am–3pm EST
- 5 days per week, 8-hour shifts: Monday through Friday, 12pm–8pm PST / 3pm–11pm EST
As a Remote Customer Support Specialist, you will play a crucial role in aiding customers by addressing inquiries related to fuel purchases, product navigation, and more.
The pay rate is $21–$25/hour, including a work from home stipend.
Applicants need not have a college degree but should possess at least a year of customer support experience.
No restrictions on state hiring are mentioned.
Position Highlights: Remote Customer Support Specialist at Mudflap
Mudflap focuses on supporting the expansive $800 billion trucking industry, a key component of the U.S. economy. Our innovative payment solutions allow truckers to cut fuel costs significantly, which is a primary expense, while simultaneously drawing in new business for fuel station partners. Join our dynamic and rapidly expanding marketplace by becoming a vital member of our customer-focused team.
This role, a cornerstone of our customer-centric ethos, involves delivering exemplary support to our valued trucking service users.
Shift Details Currently Available
- 5 days per week, 8-hour shifts: Sunday through Thursday, 4am–12pm PST / 7am–3pm EST
- 5 days per week, 8-hour shifts: Monday through Friday, 12pm–8pm PST / 3pm–11pm EST
Key Responsibilities (You will):
- Efficiently manage incoming calls, chats, and emails to assist with product and service needs
- Conduct follow-up calls with clients and fuel stop associates
- Deliver outstanding service consistently
- Become an expert in Mudflap’s products to better assist our clients
- Collaborate across teams to provide exceptional customer support
Required Skills and Experience
- Minimum of 2 years experience in remote customer support within fintech or startup environments
- Bilingual skills, particularly English and Spanish, are an advantage
- Proficiency with customer support tools such as Zendesk
- Experience in project management or process enhancements
- A strong passion for customer satisfaction
- Excellent verbal and written communication abilities
- Self-driven, proactive, and confident
- Adept at multitasking with urgency
- Thrives in dynamic environments embracing a team-oriented mentality
- Eagerness to tackle any task, continually learning
- Utilizes problem-solving skills to aid customers
Benefits and Perks of the Remote Role
- Join a mission-focused team transforming a substantial industry
- Commitment to high-quality standards and ongoing self-improvement
- A supportive atmosphere welcoming innovative ideas
- Competitive salary and benefits
- Supportive environment encouraging career development
Compensation Details
For the Remote Customer Support Specialist position, compensation ranges from $21 to $25 per hour, dependent on market data, skills, and experience. Additional potential incentives like equity or short-term rewards may be available. Benefits include comprehensive health coverage, 401(k) matching, and a remote work stipend.
Company Profile
Mudflap is supported by top venture investors, including QED and Matrix Partners. Our core team comprises experienced professionals from renowned companies such as Google, Meta, and Uber. We value customer commitment, impact-driven work, creative problem-solving, and continuous learning.
Application Process
(Please note, Rat Race Rebellion only lists these jobs and does not partake in the hiring process.)
CLICK HERE for full details and apply for your role as a Remote Customer Support Specialist. To discover more jobs, visit our Newest Jobs & Gigs page. Be among the first to know about exciting opportunities by joining our Telegram channel. Take a step closer to realizing your work-from-home ambitions!
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