by Chris Durst Mar. 17, 2025
| The following job opportunity is presently available. As open roles can quickly be filled, we advise you to apply or share swiftly if interested. Please note, our platform does not have involvement in the hiring procedures of other companies. Should you face challenges during the application process, kindly reach out to them directly. We wish you success in your job search! |
Explore Opportunities as a Remote Customer Service Expert with Circles
The demand for versatile work arrangements is growing, and Circles, a part of the Sodexo family, is leading the charge by offering roles for Remote Customer Service Professionals. They prioritize work-life balance and employee support, providing several work schedule options to suit varying lifestyles. Prospective applicants can choose between full-time, part-time, and overnight shifts, accommodating diverse time commitments.
Operating Hours Overview (Eastern Time):
- Full-time: Monday to Friday, 6:00 AM to 2:30 PM
- Part-Time: Tuesday to Saturday, 2:30 PM to 8:00 PM
- Overnight: Details not specified
The core responsibility of a Remote Customer Service Professional includes managing customer interactions via phone and email, focusing on facilities management. Your role entails evaluating requests, documenting interactions efficiently, and ensuring seamless dispatch to the right contacts for resolution.
Responsibilities of a Remote Customer Service Professional
As a Facilities Customer Service Specialist, you are the first point of contact for client inquiries, utilizing a comprehensive case management tool. Communications often come from employees, technicians, and vendors, requiring a keen ability to assess and categorize requests, ensuring precise direction toward appropriate resolutions. Delivering an exceptional customer experience at every interaction is paramount.
Qualifications to Thrive as a Remote Customer Service Professional
- Respond to enquiries received through calls and emails proficiently
- Identify and direct queries to the appropriate handling party
- Efficiently manage incoming facilities work order requests
- Utilize effective probing techniques to assess issues and allocate the task appropriately
- Accurately dispatch work orders through various channels, maintaining clear communication
- Set realistic expectations for clients based on priority assessments
- Ensure timely and accurate report filing
- Organize tasks efficiently to address and meet priorities
- Proactively communicate work order trends to team leaders
- Commit to team goals such as handling an average of 45 requests per day
- Uphold schedule adherence and service level goals
- Master Circles/Sodexo systems to manage multiple accounts effectively
Knowledge and Experience
- Proven customer service skills
- High school diploma necessary
- In-depth computer usage and familiarity with Microsoft Office
- Experience in a call center environment preferred
- Experience with switchboards or helpdesks advantageous
- Demonstrated proficiency in multitasking and managing concurrent tasks
Compensation and Benefits
The pay is competitive at $17 per hour, with potential for quarterly bonuses. A comprehensive benefits package accompanies the compensation, enhancing overall worker wellbeing.
- Comprehensive health insurance from the first of the hiring month
- Paid disability and life insurance
- Matching 401k
- Generous paid time off and holidays
- Four-week paid sabbatical every five years
- Access to discount programs and employee assistance resources
Join Us!
(Please remember that we simply host these job listings. For application process specifics, visit the company’s official career portal.)
CLICK HERE (and SCROLL DOWN) for complete details and to apply for your role as a Remote Customer Service Professional. To discover more roles like this, explore our Latest Jobs & Gigs section. Be among the first to know about such opportunities by joining our free Telegram channel. Good luck in your journey towards an optimal work-from-home setup!
Click Here For More Work From Home tips and strategies.
Discover more from Make Money Online and Work From Anywhere
Subscribe to get the latest posts sent to your email.
