Remote Customer Solutions Specialist – $25.70/hr

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by Chris Durst March 19, 2025

Unlock Your Potential as a $25.70/Hr. Remote Customer Solutions Specialist

The opportunity to work as a Remote Customer Solutions Specialist at WebstaurantStore, a renowned ecommerce company in the food service sector, is currently available. Imagine enjoying weekends to yourself and having a company-provided computer as you engage in guiding customers through account navigation, query resolution, and delivering efficient solutions.

This rewarding role is welcoming applicants from numerous states, including Alaska, Alabama, Arizona, and many more.

Offering a competitive hourly rate of $25.70, the role provides comprehensive benefits. Importantly, no college degree is required if you possess relevant customer service experience. Key qualities for this position include effective communication and a strong command of Office 365.

This is a full-time commitment with paid training, ensuring that you are well-equipped to excel in this dynamic position.

Role Overview for Remote Customer Solutions Specialist

In the role, your shift will align with 8:30 AM – 5 PM Pacific Time, Monday through Friday. The initial 60-day training period shifts to 6:30 AM – 3 PM Pacific Time. Your primary duty involves utilizing multiple software tools in a fast-paced environment to navigate customer accounts and provide strategic solutions.

Video meetings, training sessions, and collaborative forums form the backbone of team connectivity, fostering a culture that values employee engagement and daily interactions across diverse geographies.

What You Need to Work Remotely

• Reliable high-speed internet connection, ideally cable or fiber, to support the necessary technologies.
• Access to a home router and modem in a distraction-free office space, with a strong internet or Ethernet connection preferred.
• A valid physical address is needed for equipment delivery, as PO Boxes are not acceptable.
• Readiness and willingness to engage with team members via chat, webcam, and more.
• Residency requirements include being a legal resident of an eligible state from the given list.

What the Role Entails

• Apply best practices for analyzing customer inquiries, investigating issues, and delivering solutions that align with company strategies.
• Offer customers the most accurate and current information regarding order statuses.
• Switch between tasks as needed to meet department priorities.
• Collaborate with various departments to support both customer and company needs.
• Demonstrate professionalism and a solution-driven approach, responding to escalated issues with tact and empathy.
• Engage in regular feedback sessions to further develop your skills and expertise.
• Maintain a positive and professional demeanor in all communications both internally and externally.
• Participate in team and one-on-one video meetings, preserving a team-centric atmosphere.
• Continually pursue professional development to enhance role proficiency.
• Provide efficient and friendly solutions across phone, chat, and email, aiming to maximize customer experience and loyalty.

Physical and Experience Requirements

• The work environment involves considerable interaction with computers while either sitting or standing.
• Effective communication via speech, vision, and hearing is essential.
• Regular use of hands for simple manipulation is required, along with occasional physical movements such as bending and lifting.
• A year of customer-facing experience or alternatively, a college degree is needed alongside proficiency in Office 365 and internet navigation.
• Excellent communication in English and a typing speed of 40 WPM are required.
• The ability to navigate a training schedule of 9:30 AM – 6 PM ET for the initial onboarding period is necessary.

Preferred Skills and Attributes

• Demonstrated flexibility in managing multiple priorities and communicating effectively across diverse channels.
• Adaptability to varied personality types and communication styles is key.
• Self-driven attitude towards excellence and continuous learning in solving challenges creatively.
• Exemplifying a passion for helping others and a readiness to challenge traditional approaches.

HOW TO APPLY

(Note: Rat Race Rebellion is a job board and does not partake in any hiring processes for the jobs listed. Approach the application through the link provided below.)

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