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by Chris Durst Mar. 20, 2025
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Discover a Career as a Remote Customer Care Specialist at Sharebite
Sharebite, known for its innovative meal benefits platform that connects companies with beloved local restaurants, is currently hiring for a Remote Customer Care Specialist position. An inspiring aspect of Sharebite’s mission is that for every meal ordered, they donate a meal to organizations like Feeding America and City Harvest, fostering a culture of giving back.
Responsibilities and Expectations for the Remote Customer Care Specialist Role
In this dynamic role, your primary responsibilities will include engaging with customers through emails and phone calls to resolve inquiries and issues. Sharebite provides comprehensive training to equip you with an understanding of their products, customer interactions, and essential tools, ensuring you are well-prepared to deliver exceptional service.
The ideal candidate should possess at least a year of experience in customer service or operations, ideally within fintech or technology sectors. Essential qualities include empathy, strong problem-solving abilities, outstanding communication skills, a willingness to learn, and a commitment to a “white-glove” level of service.
Insight into the Remote Customer Care Specialist Experience
As a valued member of Sharebite’s Customer Care team, you’ll work collaboratively to maintain superior service standards for their fintech solutions. The job involves identifying opportunities for product improvements, relaying customer feedback, and adhering to best practices to enhance customer experiences. Additionally, you’ll support the Passport Team Lead in ensuring efficient daily operations, contributing to the success of one of Sharebite’s fastest-growing products.
Key Responsibilities
- Proactively engage with customers via email and phone to address questions and resolve issues.
- Deliver top-tier service that meets customer expectations quickly and efficiently.
- Adhere to established procedures and systems for optimal Customer Success operations.
- Effectively convey customer feedback to the product team to drive continuous improvement.
- Work closely with the Passport Team Lead and colleagues to ensure smooth daily operations.
Qualifications and Essential Skills
- A minimum of one year of experience in customer service or operational roles is preferred.
- Experience in rapidly changing fields such as Fintech or technology is advantageous.
- Exemplary communication skills, both written and verbal, are a must.
- Strong empathy, allowing you to understand and address customer concerns effectively.
- Excellent problem-solving abilities, enabling you to identify root causes and develop effective solutions.
- Willingness to receive and act upon feedback, continually seeking personal and professional growth.
- Flexibility and adaptability in a dynamic team environment, applying core principles to diverse situations.
- A “white-glove” mentality, focusing on delivering exceptional experiences for every customer.
- Proactive self-starter, eager to contribute to product development and team success.
Compensation and Benefits Overview
Sharebite values its team members, offering a competitive salary range from $40,000 to $52,000 annually. Additionally, their comprehensive benefits package includes equity, a selection of health insurance options, and much more, ensuring all employees feel valued and supported.
How to Apply for the Remote Customer Care Specialist Role
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CLICK HERE for details and to apply for this Remote Customer Care Specialist position. For more similar opportunities, visit our Newest Jobs & Gigs page. Stay updated by joining our free Telegram channel. May your work-from-home aspirations soon become a reality!
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