.
by Chris Durst Feb. 28, 2025
| As of this moment, the job listing for Remote Technical Customer Care Specialist with Cox Automotive is active and accepting applications. However, positions like these can close quickly, so seize the opportunity to apply without delay if you are interested! Unfortunately, we do not manage the hiring process for these roles. Should you face any challenges in the application, please contact the company directly. Best of luck in your job search and we hope to see you thriving from a home office soon! |
Join Cox Automotive as a Remote Technical Customer Service Professional
Discover an engaging opportunity with Cox Automotive, an industry leader known for vehicle remarketing and automotive dealer solutions, currently seeking candidates for the role of Remote Technical Customer Care Specialist. This position involves direct engagement with customers, providing assistance via phone and email to address issues related to their applications and products. The core duties include representing Cox Automotive’s S-Time product, troubleshooting user challenges, and offering training to both new and established customers.
Qualified candidates should possess a High School Diploma or GED, with the ability to operate independently while managing multiple tasks simultaneously. A strong customer service background is essential, alongside proficiency in business software like MS Office, excellent communication abilities, and a keen attention to detail with the flexibility to adapt to evolving demands.
The compensation for this role is approximately $16.15 – $24.23/hour.
Employee Benefits at Cox encompass healthcare insurance plans (medical, dental, vision), retirement schemes (401(k)), and paid leave (sick, parental, flexible vacation days). The company is hiring nationwide across the U.S.
Insights from the Remote Technical Customer Care Specialist Job Posting
This remote call center role majorly focuses on troubleshooting via phone, requiring self-starters with excellent auditory skills to effectively solve customer concerns from start to finish. Becoming a part of this team means employing both technical expertise and strong interpersonal skills to excel.
Employees should be prepared for flexible scheduling, working shifts between 6am and 7pm CST from Monday to Saturday, subject to business needs.
Expectations for the Role of Remote Technical Customer Support
- Communicate on behalf of X-Time with customers through phone and email to assist in resolving technical issues.
- Showcase strong interpersonal and communication skills while engaging diverse audiences.
- Exhibit accountability and teamwork with a sense of personal responsibility.
- Identify and troubleshoot challenging issues, whether related to the customer’s configuration, our software, or vendor integration points.
- Train new and existing customers as necessary while handling support tickets.
- Ensure continuous customer communication, even when issues are unsolved, to maintain status updates.
- Stay updated with released products.
- Be willing to accommodate extended hours and a flexible schedule as needed.
Remote Technical Customer Care Specialist Job Requirements
Minimum Qualifications
- High School Diploma/GED
- Less than two years of relevant experience
- Capability to multitask efficiently with a productive and timely approach to handling tickets
- Customer-oriented background
- Proficiency in various computer applications, including business support tools like MS Office (Word, PowerPoint, Excel)
- Excellent verbal and written communication skills
- Experience working collaboratively in a team setting as well as independently
- Attention to detail alongside adaptability to change
Preferred Qualifications
- Ability to analyze, troubleshoot, and document system performance and functionality issues
- Experience supporting online products and services
- Familiarity with web developer tools for troubleshooting site problems such as Chrome, IE, Firefox, etc.
- Experience supporting iOS and Android mobile devices
Compensation Details
The role offers a base hourly rate between $16.15 and $24.23, with variations based on location, experience, and skill level. Additionally, potential for extra compensation such as commission or incentives exists.
Comprehensive Employee Benefits
Employees enjoy a minimum of sixteen hours of paid leave monthly and seven paid holidays annually. Additional paid leaves like bereavement, voting time, jury duty, volunteer service, military duties, and parental leave are included. Health care (medical, dental, vision) alongside retirement planning (401(k)) and flexible paid days off are some of the benefits.
Candidates should be legally authorized to work in the United States without current or future sponsorship needs. The application deadline is 03/08/2025.
Application Process
(Note: Rat Race Rebellion is neither responsible for nor involved in the applications or hiring process of companies featured on our website. We serve as an informative channel to share job opportunities and resources.)
CLICK HERE for full details and to apply for this Remote Technical Customer Care Specialist position. For additional opportunities like this, visit our Newest Jobs & Gigs page. To stay at the forefront of new job postings, join our free Telegram channel. Best wishes as you pursue your work-from-home aspirations!
Remember to Click Here For More Work From Home tips and strategies to enhance your remote work experience.
Discover more from Make Money Online and Work From Anywhere
Subscribe to get the latest posts sent to your email.
