Remote Customer Support Agent: $40K-$50K/Yr + Benefits

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by Chris Durst Feb. 18, 2025

Moodle Careers: Remote Customer Support Agent Opening

UPDATE: The job position was filled rapidly. It appears the company has taken down the listing due to sufficient applications. For more similar opportunities, visit our Daily Jobs & Gigs page. Be the first to know about such roles by joining our free Telegram channel!

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This position requires collaborating with Moodle’s US clientele to address product queries and manage accounts while refining support procedures and documentation.

Potential candidates should possess experience in a ticket-based customer service role, familiarity with software ticketing and CRM systems, and capability in crafting and managing internal documentation. Additionally, team collaboration skills and adaptability across diverse time zones are essential.

The salary range offered is $40,000-$50,000 annually, complemented by an array of benefits such as health coverage, 401(k) plans, and more.

Open to applicants nationwide in the United States.

Duties of a Remote Customer Support Agent at Moodle

The Global Services Delivery team at Moodle extends its expertise in learning design, support implementation, training, hosting, custom development, and support for Moodle LMS and other products.

Our dedicated and dynamic team, comprising members from all around the globe, shares a collective mission to leverage our platform for positive global impact. We uphold values of integrity, transparency, innovation, and a strong focus on educational excellence.

A Typical Day in Your New Role

No day is like the last at Moodle! However, you can expect to:

• Respond to product inquiries and manage Moodle user accounts
• Improve team support processes and user documentation
• Collaborate with various teams, including Learning Design, Sales, and Technological Development
• Assist with tier 1 and eventually tier 2 support across Moodle’s offerings
• Engage in projects aimed at enhancing Moodle’s support systems and documentation

What We Seek in You

We’d love to know if you have:

• Background in a ticket-based customer support environment
• Expertise with software and CRM management tools
• Proficiency in creating and managing process documentation, both internal and customer-facing
• Experience in interdisciplinary teamwork
• Adaptability to work within varying time zones

Additional Qualities We Appreciate

• Experience with Moodle or other Learning Management Systems
• Proven success in remote roles
• Familiarity with web-based software products
• Proficiency in languages such as Spanish
• Capability to obtain security clearance for projects involving US governmental entities

Compensation & Perks: Why Join Us?

Aside from our drive to empower educators and the innovative work culture, here’s more to entice you:

• Legitimate remote working opportunity from your preferred location
• Work flexibility that suits your lifestyle
• A motivating and cohesive Account Management and Sales Team
• An environment encouraging personal and professional growth
• A competitive salary between $40k-50k, complemented by comprehensive benefits, including health insurance and 401(k) contributions.

Application Process

(Please remind that Rat Race Rebellion is a platform for job listings and does not manage applications or hiring processes.)

CLICK HERE for full details and to apply for this Remote Customer Support Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Best of success in transitioning to a home-based career!

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