Remote Customer Support Advocate – $21.64/hr

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by Chris Durst       Jan. 23, 2025

Your Chance as a Remote Customer Support Advocate at Brightwheel

Brightwheel, a leader in providing software solutions for childcare professionals, is seeking a dedicated individual to join their team as a Remote Customer Support Advocate. The focus is on providing real-time customer support through chats and scheduled calls, adapting to the dynamic needs of the roles. While a college degree isn’t necessary, having experience in customer service or early education is crucial for candidates interested in this $21.64/hr role. Importantly, there are no state restrictions for applicants.

The Key Responsibilities of a Remote Customer Support Advocate

Brightwheel’s Remote Customer Support Advocate will play a crucial role in serving as a bridge between clients, including childcare directors, educators, and parents. You will interpret customer feedback to enhance the product, ensuring their unique needs and challenges are understood and addressed. Working across different departments like Customer Success and Product Engineering, you’ll use your collaborative skills to foster enhancements that align with customer expectations.

Experience in customer service with technical troubleshooting expertise is ideal. Furthermore, empathy towards the daily lives of teachers and parents is essential for this role.

Primary Tasks and Expectations

• Master our Experience Early Learning products and curriculum, staying informed about updates.
• Apply strong analytical skills to diagnose and resolve issues effectively.
• Respond to live chats and phone calls, providing immediate support.
• Prepare for personalized support calls as needed.
• Deliver clear, concise guidance through various communication channels.
• Show empathy consistently towards customers and colleagues.
• Advocate for customer needs, improving their experience and acting as their voice.
• Assist in enhancing internal procedures.
• Coordinate with teams to uplift customer interaction experiences.
• Monitor and maintain metrics like case closures and response times while ensuring high satisfaction levels.

Skills and Qualifications

• A minimum of one year’s experience in customer service or early education (required).
• Excellent writing, attention to detail, and superb listening skills.
• Strong organizational, time-management, and prioritization abilities.
• Adaptability to a fast-paced, evolving work environment.
• A strong desire to contribute to global educational improvement.
• Experience in the education sector is a plus.
• Familiarity with providing real-time customer support (preferred).
• Hands-on experience with tools like Zendesk, Salesforce, or Intercom (preferred).
• Bachelor’s degree (preferred).

Compensation Clarification

The position offers a compensation range of $21.64/hr, reflective of the role’s function, level, and geographical location. Brightwheel benchmarks these figures against similar-stage growth companies. Final offers take into account various factors including geographical locale, and specific experience. If you have queries about your area’s compensation band, discussing this with your recruiter is advised.

How to Embark on This Remote Opportunity

Please note, Rat Race Rebellion does not engage in the application or hiring process for these roles. We serve as a resource providing job listings and insights.

CLICK HERE for full details and to apply for this Remote Customer Support Advocate position. Explore more opportunities on our Newest Jobs & Gigs page. To stay updated on similar roles, join our free Telegram channel. Here’s to beginning your successful work-from-home journey!