Virtual Customer Support Agent

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by Chris Durst       Dec 9, 2024

Why B-Stock Solutions is Seeking a Remote Service Expert

Your future in remote customer service might start at B-Stock Solutions. This dynamic company aims to facilitate the buying and selling of liquidation inventory. They’re on the lookout for a talented Remote Customer Experience Representative to join their remote team.

At B-Stock, you’ll assist small business buyers through phone, chat, and email. Applicants need a high school diploma or GED, a positive attitude, and strong written and verbal communication skills. The company values a passion for technology. This role operates from Monday to Friday, 8:30 AM to 5:00 PM MT, offering a competitive hourly wage between $19.23 and $20.23, along with a comprehensive benefits package.

Your Role as a Remote Customer Service Professional

As a Customer Experience Representative, your mission is clear: help customers by providing exceptional service and innovative solutions. You’ll guide buyers as they grow their businesses, ensuring each interaction via email, phone, or chat contributes to a remarkable experience. By leveraging your problem-solving skills, you’ll focus on resolving issues on the first contact, while continuously seeking improvements in processes to enhance customer satisfaction.

B-Stock encourages creativity and recognizes team members excelling in both individual and customer-focused responsibilities. The position reports to the Customer Experience Supervisor, and candidates with a spirit of innovation will find a welcoming environment.

Key Responsibilities in this Remote Role

• Provide personalized customer service through various communication channels.
• Offer inbound telephone, web chat, and email support.
• Analyze current processes and propose enhancements to boost efficiency.
• Advocate for customers by identifying opportunities for improvement.
• Help customers with account setups and technical issues.
• Ensure smooth interactions between customers and third-party suppliers.
• Meticulously review customer applications and assist with documentation.
• Contribute to projects that benefit both customers and internal teams.

Essential Qualifications and Skills

• High School Diploma or equivalent.
• Proactive attitude, dedication, adaptability, and willingness to learn.
• Proficient in English, with excellent communication and judgment skills.
• Creative problem-solving skills and high emotional intelligence.
• A passion for technology and a knack for personalized customer responses.
• The ability to work independently or within a team to meet objectives.

Preferred Credentials for Successful Applicants

• Over a year of experience in diverse customer service settings.
• Familiarity with CRM systems like Salesforce.
• Online auction or e-commerce experience is beneficial.
• Professional proficiency in a second language, such as Spanish or French.
• Typing speed of at least 35 words per minute.

Work Schedule and Compensation Insights

The working hours are from 8:30 AM to 5:00 PM MT, Monday to Friday. Compensations range from $19.23 to $20.23 per hour. Several factors influence salary decisions, including experience, education, and skills. Employee benefits include:

• Competitive pay packages with bonus options.
• Comprehensive medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and remote work flexibilities.
• Continuous education support and team-building activities.

Application Process

Please note that Rat Race Rebellion is not involved in the hiring process. We’re a job sharing platform and blog.

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