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by Chris Durst Dec. 3, 2024
| Currently, there is an opportunity available to become a Part-Time Remote Customer Support Specialist. It’s crucial to act swiftly as positions can be filled quickly. Although we offer information on this role, please reach out to the company directly for application support. Good luck on your remote work journey! |
Exploring the Part-Time Remote Customer Support Specialist Position
Truework, which specializes in applicant verifications for various sectors, has opened a part-time remote opportunity for customer support specialists. This role involves engaging with clients, consumers, and respondents to streamline verification processes.
The salary range is $17-$19/hour. No college degree is required, and the company has not specified any state exclusions.
Key Highlights of the Role
The role of a Part-Time Remote Customer Support Specialist at Truework involves providing crucial support for verification product delivery. You will be the vital link between customers and the internal systems, ensuring an exceptional experience for our extensive user base monthly.
As the voice of Truework, your responsibilities include active communication, analyzing customer communications, and providing insightful and efficient solutions. The role demands excellent multitasking abilities, adaptability to various technical platforms, and strong communication skills. Key attributes for success in this position include attention to detail, problem-solving creativity, and curiosity.
Responsibilities and Expectations
- Independently manage a large volume of support tickets across phone, email, and chat, adhering to service level agreements while providing excellent customer service.
- Troubleshoot and resolve technical issues effectively, offering clear guidance and solutions to clients.
- Proactively reach out to clients to prevent issues and enhance satisfaction.
- Utilize multiple systems simultaneously to maintain an efficient workflow and fully own your results.
- Adhere to internal policies ensuring top-quality customer service and compliance with regulatory standards.
- Collaborate with internal teams and customers, exchanging critical information to enhance user support.
- Efficiently escalate unresolved issues for prompt resolution.
- Contribute ideas to improve the verification process by identifying bottlenecks.
Part-Time Remote Customer Support Specialists work weekdays for 5-6 hours daily, typically between 6:00 AM and 2:00 PM PST. This position demands a reliable, high-speed internet connection.
Qualities for Success
- A minimum of 2 years in technical support within a call center or similar environment.
- Strong commitment to offering exceptional customer experiences.
- Self-management skills that include meeting deadlines and producing quality work.
- Proficiency in navigating multiple systems with straightforward instructions.
- Exemplary organizational and detail-oriented skills.
- Resilience and composure under pressure.
- Strong verbal and written communication skills.
- Self-discipline with adeptness in managing diverse tasks.
- Enjoyment in following processes and innovating improvements.
- Flexibility in adapting to change with a strong motivation to succeed.
- A prioritization of security in all aspects of life, acknowledging the sensitivity of the data handled.
Desirable Skills
- Spanish language skills
- Experience in a startup or similar environment
Compensation Details
This role offers a compensation range of $17 – $19 per hour. Final offers are based on various factors, including the candidate’s expertise.
Application Process
Note: Rat Race Rebellion serves as a job board and blog and is not involved in the hiring process.
CLICK HERE for full details and to apply for the Part-Time Remote Customer Support Specialist position. Visit our Newest Jobs & Gigs page for more opportunities. Join our free Telegram channel for updates. Good luck with your remote work endeavors!
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