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by Chris Durst Dec. 2, 2024
| Currently, this job vacancy for a Remote Customer Support Specialist remains open for applications. Act swiftly to apply or share, as availability can change. Remember, we aren’t involved in any companies’ HR processes. Should any challenges arise during the application, please reach out to the respective company. Best wishes in your job search, and may your remote work dream soon be realized! |
Your Path to Becoming a Remote Customer Support Specialist with Torch Dental
Embark on a new career journey as a Remote Customer Support Specialist with Torch Dental. This dynamic company, specializing in the efficient management of dental supplies, is seeking passionate individuals to join their team. As a Remote Customer Support Specialist, you will engage with customers using multiple platforms, including live chat, email, SMS, and phone. Your role as a product expert will focus on enhancing the customer experience with Torch’s offerings.
This full-time position requires you to be available from 9 AM to 6 PM Mountain Time (11 AM to 8 PM EST). Candidates need to bring prior customer service experience, excellent communication skills, strong attention to detail, and the capability to multitask efficiently.
The Job Details for Having an Impact in Customer Support
Join a close-knit team at Torch Dental, where teamwork drives the resolution of real-world challenges. The emphasis is on maintaining customer satisfaction, driving impactful work, and fostering a unified team atmosphere. The objective is to devise ingenious solutions, supporting healthcare professionals in their success. Torch Dental is keen to find dedicated individuals like you to make their vision a reality.
Roles and Responsibilities of the Remote Customer Support Specialist
In your role as a Customer Support Specialist, you will be pivotal in ensuring customer satisfaction by offering outstanding support and guidance to Torch users. Collaborating with customers via diverse communication channels, you will educate and assist users for the most rewarding Torch experience. Additionally, you will serve as a bridge between customers and internal teams, expertly addressing inquiries and troubleshooting issues based on valuable customer insights.
Your primary responsibilities include responding directly to dental practice users, comprehending and resolving issues in alignment with our high-standard KPIs that evaluate the efficiency and quality of interactions.
The operational hours for this position correspond to a 9 AM to 6 PM Mountain Time schedule (11 AM to 8 PM EST). Dental practices face more demands than ever; therefore, streamlined operations are essential. Torch plays a critical role in optimizing supply management and paperwork for these practices, contributing to better patient care. The expertise of Customer Support Specialists is crucial in embodying Torch’s importance to clients.
Essential Qualities for Successful Candidates
- Experience in a customer-facing role for up to 2 years
- Prior experience in customer service is mandatory
- Exceptional communication skills and clarity in articulating thoughts
- Sharp attention to detail and efficiency
- Positive and proactive attitude with the ability to prioritize tasks effectively
- Passionate about technology and collaborative work
- Experience in the dental industry or an ordering platform is a plus
- Familiarity with ticketing/CX tools and Excel/Google Sheets is preferred
Benefits of the Remote Customer Support Specialist Role
- Competitive salary ranging from $50,000 to $60,000 annually
- 401k benefits with Slavic
- Unlimited paid time off (PTO)
- Maternity and paternity leave
- Comprehensive medical and dental coverage with Aetna
- Home office stipend for remote work
- Commuter benefits for hybrid employees
- Fully stocked pantry and fridge for hybrid employees
- Structured training program to enhance essential business skills
- Focused career planning emphasizing professional growth
- A vibrant, employee-driven culture celebrating achievements
How to Apply for the Remote Customer Support Specialist Job
(Note that Rat Race Rebellion is simply a job listing platform and has no involvement in the application or hiring processes.)
CLICK HERE for full details and to apply for the Remote Customer Support Specialist position. For more opportunities like this, explore our Newest Jobs & Gigs page. Be the first to learn about similar roles by joining our free Telegram channel. Good luck on your remote working journey!
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