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by Chris Durst Nov. 22, 2024
| As of the latest update, this exciting opportunity remains open. However, such roles can quickly attract numerous applicants. Therefore, potential candidates are encouraged to submit their applications promptly. Please note that any application issues should be directed to the hiring company. Best of luck on your path to working remotely! |
Exciting Career Opportunity with UnitedHealthcare: Remote Service Representative
ACT NOW: Remote roles at UnitedHealthcare have a track record of filling rapidly. Don’t miss out!
At UnitedHealthcare, the Remote Provider Customer Service Call and Chat Representative role provides a full-time platform to engage directly with providers caring for company members. Your main responsibilities will include addressing inquiries about benefits, eligibility, billing, payments, and more, via calls or live chat.
It’s essential that applicants reside in the United States, specifically within Central, Eastern, or Mountain Time Zones.
The prerequisites for this position include a high school diploma, GED, or relevant work experience; at least one year of customer service expertise; proficiency with computer systems and Windows PC applications; and the ability to type at a speed of 35-40+ WPM with a 90% accuracy rate.
Compensation ranges from $16.54 to $32.55 per hour, and a generous benefits package is offered by the company.
Insight into the Remote Customer Service Role
The Provider Customer Services Call and Chat Representative supports individuals who provide care. You will be tasked with clarifying questions about a range of topics such as benefits, eligibility, billing, payments, and health behavior both through calls and chats.
This 40-hour per week full-time position typically operates Monday to Friday. Employees should have the flexibility to work various eight-hour shifts between 10:35 AM and 7:05 PM CST. Occasionally, due to business needs, weekend, overtime, or holiday work may be required.
The role includes 11 weeks of paid training, which will run from 7:00 AM to 3:30 PM CST, Monday to Friday. Training will be conducted remotely from your home.
Eligibility for working remotely extends to those residing within Central, Eastern, or Mountain Time Zones, offering the advantage of addressing complex challenges from a virtual environment.
Core Duties and Responsibilities
- Champion the cause of providers by taking ownership and resolving issues effectively.
- Offer service across multiple channels like call and concurrent chat as needed.
- Efficiently triage communications from healthcare professionals (e.g., clinics, billing offices).
- Identify and fulfill provider needs, handling queries on benefits, eligibility, billing, and more.
- Conduct extensive research to untangle complex authorization and claim issues, preventing future repetitions
- Work collaboratively with internal teams to ensure timely resolution and communication to providers.
- Effectively multitask across over 30 systems to gather necessary information to address diverse issues.
- Influence provider utilization of self-service tools, promoting their advantages for faster resolution.
A commitment to professional growth and recognition awaits, providing not only a clear path for success in your current role but also opportunities for advancement.
Required Competencies and Credentials
- High School Diploma, GED, or equivalent work experience required.
- Candidates must be 18 years or older.
- At least one year of customer service experience, with an emphasis on problem-solving.
- Proficiency with Windows PC applications, capable of adapting to complex systems.
- Typing speed of 35-40+ WPM with a 90% accuracy.
- Availability to work full-time within the period from 10:35 AM to 7:05 PM CST, Monday to Friday. Additional hours may be necessary based on business requirements.
Desirable Qualifications
- Prior experience in the healthcare industry and familiarity with medical terminology.
- Experience in similar roles within call centers or customer service environments.
Telecommuting Expectations
- Residency within CST, EST, or MST is necessary.
- Capability to secure sensitive company documents as required.
- Must have a dedicated workspace, ensuring privacy and limiting interference from daily living areas.
- An approved high-speed internet connection must be available at the residence.
Essential Skills for Success
- Ability to engage in multiple tasks, including simultaneous typing across various conversations.
- Competence in resolving queries and avoiding escalation.
- Effective time management abilities.
- Emotional intelligence combined with empathy for handling sensitive situations.
- Exceptional listening and comprehension skills.
- Strong written communication expertise.
- A track record of surpassing quality and productivity targets.
*Remote employees are bound by UnitedHealth Group’s Telecommuter Policy.
Compensation & Benefits Overview
To comply with compensation transparency laws, we note the following states. Please consult with the company for accurate hiring locations.
For residents in Colorado, Connecticut, Hawaii, New Jersey, New York, Rhode Island, Washington, D.C., and Maryland: This role offers an hourly rate between $16.54 to $32.55, influenced by factors including local labor costs, education, and more. UnitedHealth Group meets all applicable wage laws. Besides salary, benefits include a comprehensive package, recognition programs, stock purchase plans, and 401k contributions, subject to eligibility.
Application Process
(Note: Rat Race Rebellion has no involvement in the hiring or application process. Our role is as an information provider.)
CLICK HERE for detailed application instructions for this Remote Provider Service position. For similar job listings, visit our Newest Jobs & Gigs page. To stay updated on remote opportunities, join our free Telegram channel. Best wishes as you embark on your remote work journey!
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