joshuaraineyphotography / iStock.com
Our Pledge to Readers
GOBankingRates’ editorial team is steadfast in providing you with impartial reviews and information. Our assessments of financial offerings are meticulously crafted through data-oriented methodologies, uninfluenced by advertisers. You can explore our editorial standards and product evaluation process for further details.
20 Years
Helping You Achieve Greater Financial Health
Trusted by
Millions Worldwide
REI, an iconic name in outdoor apparel and gear, no longer extends a lifetime warranty on its products. Nevertheless, it continues to uphold remarkable customer service through its REI return policy. Now, consumers have a 365-day return window for clothing and gear, aligning with the revised policy set in 2013.
Understanding REI’s Return Policy
Although the lifetime warranty has been retired, REI still prioritizes customer satisfaction with its revised return policy. However, members of the REI Co-op and those who are not enjoy different benefits. Non-members must return products within 90 days, while members can do so within a more generous 365-day timeframe.
Navigating the REI Return Timeframes
| Product | REI Co-op Member | Non-member |
|---|---|---|
| New Eligible Purchases | 365 days | 90 days |
| Outdoor Electronics | 90 days | 90 days |
| Used Purchases | 30 days | N/A |
Exceptions to the REI Return Policy
While REI allows returns for many items, there are certain exceptions applicable to both REI Co-op members and non-members. Some items are not eligible under the standard REI return policy.
- Defective or damaged gear not covered
- Electronics like cameras, monitors, and GPS systems
- Final sale or auction items
- Unwashed or unsanitary gear
- REI Co-op educational experiences or travel services
Steps for Returning Items to REI
Whether you’re exchanging a holiday gift or returning an item that doesn’t fit, REI allows a comfortable return period for members and non-members.
Returning Items In-Store at REI
For in-store and online purchases, returns can be conveniently processed at any REI location. Simply bring your items to the customer service section for assistance. Prepare by having the following ready:
- Package and tags, if available
- Proof of purchase like a receipt or email confirmation
Keep these documents for a smooth process, as they are crucial for verifications and refunds. Although REI may check against your credit card records, it’s not guaranteed.
Congratulations!
Returning Items via Mail with REI
When returning items by mail, be aware of a $7.99 charge deducted from your refund to cover the shipping with a prepaid label. To avoid this fee, you may opt-out of the label and manage your shipping. Mail returns should be addressed to:
REI Returns Department
1700 45th ST E
Sumner, WA 98352
Returning items at your shipping expense might exceed the label cost, so choose wisely. Both online and offline purchases can be mailed for return, though note that in-store purchase refunds will come via check.
- Start the process on REI.com for online or offline returns.
- Decide between printing a shipping label or obtaining a QR code.
- Deliver the package to your selected shipping facility.
Guidelines for Returning Used Items
REI is recognized for upcycling used items, even as they maintain return policies for these products. They allow Co-op members to return used items within 30 days, given that each item is thoroughly clean.
- Re/Supply used items must be returned within 30 days.
- Returns must be clean and show no improper use signs.
Summing Up: Maximizing REI’s Return Benefits
Despite alterations in their policy, REI offers an adaptable return window for both members and non-members. With return timeframes of 365 days for Co-op members and 90 days for non-members, there’s ample time to try your gear without stress. Get ready for your next adventure with confidence!
FAQ
Here are the responses to frequent inquiries about REI returns.- What is REI’s overall return policy?
- REI Co-op members can return most items within 365 days, while non-members have 90 days.
- How long does REI allow for returning items?
- Members can return anything unsatisfactory within 365 days, while non-members have 90 days.
- Is returning used items to REI possible?
- Yes, as long as they aren’t damaged improperly nor heavily worn.
- Did REI modify their return policy?
- Indeed, in 2013 the lifetime guarantee shifted to a 365-day window for most purchases.
Editorial Note: The views expressed here are solely those of the author and have not been endorsed by any entity mentioned.
Click Here For More Personal Finance tips and strategies.Discover more from Make Money Online and Work From Anywhere
Subscribe to get the latest posts sent to your email.
