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by Chris Durst, Nov. 12, 2024
| At the time of this post, the job listing is available and applications are open. However, vacancies can be filled quickly, so apply or share promptly if interested! We do not manage the HR processes of these opportunities. If challenges arise while applying, please reach out to the company directly. Best of luck with your job search! |
Remote Specialty Service Agent Role with David’s Bridal
David’s Bridal, renowned for its exquisite wedding and formal wear, is currently looking to hire a Remote Specialty Service Agent. The job involves efficiently managing escalated customer calls, providing real-time support to agents regarding procedural questions, and safeguarding the David’s Bridal reputation. Your role will require engaging with customers across various platforms, including written inquiries, emails, phone calls, and social media, adhering to the company’s established protocols.
Ideal candidates should bring at least three years of experience in customer service, sales, or telephone operations, demonstrate proficiency with Microsoft Office, and exhibit strong problem-solving abilities alongside excellent communication skills.
In addition to a competitive salary range of $14.40 to $21.60 per hour, the company offers a comprehensive benefits package.
Insights into the Remote Specialty Service Agent Role
At David’s Bridal, we strive to empower both our customers and our team members to pursue their dreams, be it finding the perfect wedding attire or securing a fulfilling career. We seek dynamic leaders who can contribute fresh, innovative ideas to enhance our unique retail experience.
Join a leading company that thrives in its category, selling one in three products with notable customer service ratings in the retail sector. At David’s Bridal, we Make Dreams Come True!
Key Responsibilities for the Role
- Ensure coverage for opening and closing duties within the department.
- Professionally handle customer inquiries received through written formats, emails, phone calls, and social media, following the company’s established guidelines.
- Offer real-time process and procedure guidance to Call Center Agents.
- Execute sales and CRM tasks:
- Facilitate Ecommerce Direct-to-Customer (DTC) sales.
- Assist e-commerce clients with online orders through the Management Takeover Line.
- Execute customer service and order management activities:
- Support international customers with ordering issues, shipping timelines, pricing, and returns via our Boarder Free partner.
- Manage service modifications, discounts, and customer refunds as necessary.
- Partner with loss prevention and finance teams on relevant cases, including fraud reports and billing questions.
- Collaborate with UPS for claims involving damaged shipments and update delivery details post-shipment.
- Oversee eCommerce DTC and store order management:
- Address expedite requests and handle special order status inquiries.
- Provide in-depth product knowledge and support first contact resolution for customer queries.
- Maintain productivity and quality standards, supporting departmental needs as required.
- Work flexible schedules, including evenings, weekends, and holidays.
Physical and Technical Requirements
- Communicate effectively via computer or phone, with assistive technology if needed.
- Capability to perform sedentary work tasks.
Qualifications and Skills for Success
- Minimum of three years in customer service, sales, or telephone experience.
- Experience with Microsoft Office Suite is essential; bilingual candidates are a plus.
- Prominent problem-solving skills and an analytical mindset are required.
- Eagerness to learn and advance professional skills alongside strong communication and teamwork ability.
Benefits of Joining David’s Bridal
- Engaging work environment with competitive compensation.
- Attractive team discounts and early access to wages via Dayforce Wallet.
- Comprehensive health, dental, and vision insurance plans.
- 401K programs and paid leave, including vacation, sick days, and holidays.
- Pet benefits to cover your furry companions.
Application Process
Please note, Rat Race Rebellion does not handle job applications or hiring. We function as a job board and blog.
CLICK HERE to access further details and apply for this Remote Specialty Service Agent position. For additional positions like this, explore our Newest Jobs & Gigs page. Be the first to be informed about similar opportunities by joining our free Telegram channel. We wish you success as you embark on your work-from-home journey!
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