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by Chris Durst Sept. 30, 2024
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Explore a $48,000/Year Opportunity as a Non-Phone Remote Customer Support Specialist
Ever wanted a work-from-home job where you don’t have to be glued to the phone? As a Non-Phone Remote Customer Support Specialist, now you can! This specialization offers a fantastic opportunity to earn $48,000 annually without the constant phone interruptions.
Why Non-Phone Customer Support is in Demand
Whop, a leading software company, is actively looking for talented individuals for this unique role. If you’ve always enjoyed delivering stellar customer service but shudder at the thought of endless phone calls, this could be the job you’ve been seeking.
In this position, you’ll primarily engage with users through live chat on Intercom, a sophisticated text-based communication tool. You’ll be assisting Whop’s creators and users by responding to their inquiries, troubleshooting issues, and offering exceptional service.
Your Day-to-Day Responsibilities
As a Non-Phone Remote Customer Support Specialist at Whop, you’ll be responsible for:
- Serving as the first point of contact for users and creators, providing support via Intercom.
- Resolving issues with clear, concise, and user-friendly guidance.
- Collaborating with team members to tackle complex problems and escalate when necessary.
- Maintaining high levels of customer satisfaction with responsive, friendly support.
- Contributing to team meetings and driving continuous improvement in support processes.
What Makes You a Perfect Fit
The ideal candidate should have:
- Experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Remarkable problem-solving skills with a customer-centric approach.
- Strong time-management skills and the ability to juggle multiple tasks.
- Familiarity with tools like Whop, Intercom, Slack, and Linear is a plus.
- Willingness to work different shifts, including nights and weekends.
Compensation and Schedule
The salary for this role is a competitive $48,000 per year. The job offers flexible working hours with three available shifts: 8:00 am – 4:00 pm, 12:00 pm – 8:00 pm, and 4:00 pm – 12:00 am EST. You’ll enjoy a 5-day, 40-hour work week with a monthly rotating schedule, and you can work from anywhere in the United States.
Your First 30 Days: A Roadmap
Day 7: Meet the team, get acquainted with Whop products, and familiarize yourself with tools like Intercom.
Day 14: Learn from experienced colleagues by shadowing their interactions and start handling simple inquiries under guidance.
Day 21: Take more responsibility by managing your own tickets, collaborating on complex issues, and actively participating in team meetings.
Day 30: Fully assertive in your role, handle a complete load of tickets, and receive feedback for ongoing improvement.
Ready to Apply?
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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, visit our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck in your application endeavors!
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