Remote Community Engagement Specialist Position

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by Chris Durst      Oct. 9, 2024

Explore Exciting Opportunities at Eventeny

Eventeny, a leader in large-scale event management, is hiring a Remote Community Engagement Specialist to enhance their dynamic team.

The expected compensation ranges between $45,000 and $55,000 annually, with benefits. There are no specific educational or state residency requirements for applicants.

In the role of Community Engagement Specialist, you’ll leverage your skills to aid Eventeny’s clientele in achieving successful events. This is a full-time opportunity with work hours from 9am to 5pm EST, Monday through Friday.

Understanding the Remote Community Engagement Specialist Role

Joining the Customer Success team, your contribution as a Remote Community Engagement Specialist will be vital in delivering remarkable service to clients. By building and nurturing robust relationships, your work will help ensure event success. Constant communication and interaction with clients characterize this role.

The position is salaried, demanding full-time engagement during standard business hours (9am–5pm EST), with flexibility for occasional involvement during evenings or weekends if events are ongoing.

Key Responsibilities in Your New Role

• Maintain a positive, empathetic, and professional attitude towards customers.
• Promptly address customer inquiries to provide excellent service.
• Communicate effectively via email, phone, and virtual meetings.
• Achieve expert-level knowledge of Eventeny products.
• Share product insights creatively and solve complex issues.
• Document interactions, transactions, and feedback accurately.
• Coordinate effectively with team members.
• Engage community audiences through blogs and discussions.
• Conduct webinars to teach best practices and new features.
• Facilitate a seamless onboarding experience for new clients, ensuring satisfaction.
• Oversee client renewals, aiming to maintain high retention rates.
• Manage multiple client accounts and tasks efficiently.
• Identify and capitalize on upselling and cross-selling opportunities that match client needs.
• Develop lead generation strategies to enhance referrals.
• Show willingness to travel for presentations and provide on-site event support.
• Share pertinent client feedback with the team to drive improvements.

Qualifications for the Ideal Remote Community Engagement Specialist

• Display empathy and compassion when addressing client needs.
• Exhibit strong verbal and written communication skills.
• Quickly identify and solve challenges creatively.
• Possess comprehensive knowledge of G-Suite products: Gmail, Google Sheets, and Google Docs.
• Familiarity with tools such as HubSpot, Zendesk, and Slack.

The Benefits of Joining Eventeny

• Flexibility in your schedule to balance work with life commitments.
• Enjoy unlimited paid time off.
• Fully remote work environment.
• Comprehensive health, vision, and dental insurance.
• Receive group life insurance.
• Bonuses distributed quarterly.
• Participate in an annual company retreat.
• Gain potential access to customer events.
• Company-provided laptop and essential office supplies.

Compensation and Benefits Package

This full-time, remote position offers a base salary ranging from $45,000 to $55,000, along with benefits and potential bonuses. The final offer considers various factors including the applicant’s experience and skill level.

Application Instructions for Prospective Candidates

Keep in mind, Rat Race Rebellion does not manage the application or hiring processes for this job listing. Our site functions as a job board and informational blog.

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