Customer Experience Associate (Remote)

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by Chris Durst — Oct. 3, 2024

Your Career as a Remote Customer Experience Associate

If you’re eager to dive into personal finance and provide support in an online environment, the role of a Remote Customer Experience Associate might be the perfect opportunity for you. Rocket Money, an innovative app designed for efficient bill management and subscription cancellations, is currently looking to hire for this non-phone position. Engage with customers through their online chat platform to facilitate their financial journeys.

Offering a competitive salary range of $20 – $24/hour, along with comprehensive benefits such as medical, dental, vision, and a 401k plan, this position offers excellent perks.

Employee reviews on Glassdoor suggest a rating of 3.5 out of 5 stars. Notably, there are no restrictions on hiring locations or educational requirements.

What the Job Entails:

Rocket Money strives to empower users to manage their financial lives effectively. By offering insights and comprehensive services, customers can save both time and money. The Remote Customer Experience Associate will align with this mission, supporting members and ensuring seamless interactions.

Discover More About the Role

• Engage with Rocket Money’s user base through online chat, ensuring exemplary customer service and assistance.
• Guide members on how to fully benefit from their Premium Memberships.
• Coordinate with the engineering team to resolve technical issues.
• Create informative support articles and tutorials for Rocket Money members.
• Continuously use the Rocket Money app to evaluate and provide feedback on new features.

Only candidates who are shortlisted will be contacted for an interview.

Essential Traits for Success

• An interest in personal finance and a genuine desire to help others achieve financial success.
• Exceptional writing and communication skills with a knack for engaging conversations.
• Empathy to understand and improve member experiences effectively.
• A keen eye for proactive problem-solving and innovative solutions.
• Strong workflow management to balance multiple tasks efficiently.
• Self-motivation, with a passion for continuous personal and professional growth.
• Previous customer service experience in a B2C tech company is advantageous!

Why Rocket Money?

• Comprehensive health, dental, and vision plans.
• Competitive compensation packages.
• 401k plan with company matching.
• Unlimited paid time off.
• Inclusive office culture with daily lunches, snacks, and coffee.
• Perks for commuters.

Additional Information: The salary range is $20 – $24/hour, in addition to potential bonuses and benefits. Compensation varies based on experience and skill set.

Application Process

Although Rat Race Rebellion is a job board and blog, and not involved in this role’s application process, you can find more details and apply directly through the following link.

CLICK HERE for full details and application for this Remote Customer Experience Associate opportunity. Explore more roles by visiting our Newest Jobs & Gigs page. To stay updated on similar job openings, join our exclusive Telegram channel. Best wishes on your journey to working remotely! For additional insights and strategies on working from home, Click Here For More Work From Home tips and strategies.