Remote Customer Support Specialist Role
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Remote Customer Support Specialist Role
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by Chris Durst | Sept. 24, 2024
| At the time of writing, this job listing is active, and applications are being accepted. However, job postings can fill quickly, so apply or share promptly if interested! Please note, we are not involved in any HR processes and encourage you to contact the company directly if you encounter issues during the application process. |
Exciting Opportunity: Remote Customer Support Specialist at Boulevard
Boulevard, an innovative tech company renowned for its platforms in spas, salons, barbershops, and medspas, is seeking a talented Remote Customer Support Specialist. This role is instrumental in supporting business owners, service providers, and front desk users. Using tools like live chat, email, phone, and screen sharing, you will provide exceptional customer support, training, and problem-solving.
This role is open to candidates across the United States, excluding those residing in NY and CA.
Applicants should bring at least 3 years of experience in customer service or tech support, proficiency with technology, great multi-tasking skills, and a versatile communication style.
The position offers a competitive salary of $65,000 plus an annual bonus of 10%.
Comprehensive benefits include medical, dental, vision, life insurance, and a 401(k) plan.
Insights from the Job Posting
The Remote Customer Support Specialist will be part of the Customer Experience group, focusing on launching, supporting, and nurturing customer relationships. The support specialist serves as the first point of contact for clients seeking assistance, ensuring customer satisfaction aligns with service-level expectations. Your role will significantly contribute to both immediate success and long-term growth by assisting Boulevard platform users through various contact channels.
Key Responsibilities
- Anticipate customer needs and provide effective resolutions.
- Collaborate closely with a remote team to deliver exceptional support.
- Adhere to a structured schedule and quality program guidelines.
- Assist up to five customers simultaneously via live chat, emails, phone calls, and screen sharing.
- Embodies Boulevard values in all customer interactions, aiming to delight customers.
- Identify and suggest process and product improvements.
- Resolve issues for hardware devices and mobile applications.
- Assist with reporting inquiries and suggest solutions to discrepancies.
- Gain industry expertise and communicate technical solutions effectively.
- Work collaboratively with various departments including Finance, Engineering, and Product.
Essential Qualifications
- 3+ years of experience in customer service, operations, or tech support, or leadership experience in a self-care business.
- Flexibility to occasionally work extended hours and holidays.
- Proficiency with Boulevard’s technology platform and strong problem-solving skills.
- Curiosity and enthusiasm for understanding how things work.
- Highly organized and detail-oriented with a solution-based mindset.
- Strong Emotional Intelligence (EQ) to manage complex interactions gracefully.
Benefits and Compensation
(Note: Residents of CA and NY are ineligible for this role.)
The starting compensation is $65,000 plus a 10% annual bonus with potential for growth. Boulevard offers a supportive work environment, challenging projects, and comprehensive benefits, including a 401(k) match, flexible vacation policy, work-from-home stipend, family planning resources, and equity opportunities.
Explore the Boulevard Bucks Learning and Development program to deepen your understanding of the industry we serve.
Application Process
(Please remember, Rat Race Rebellion is not involved in the application or hiring processes. We simply share job opportunities.)
CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work-from-home aspirations a reality!
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