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by Chris Durst Sept. 9, 2024
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Join Harley-Davidson Financial Services as a Remote Recovery Representative II
Harley-Davidson Financial Services (HDFS) is seeking candidates for a Remote Recovery Representative II position as detailed on their careers page. This role focuses on skip-tracing, managing repossession of charged-off assets, and collecting outstanding balances through various payment options. The Recovery Representative II must adeptly address intricate customer and vendor issues, particularly concerning specialty Active Duty accounts, while also aiding in training and spotting areas for process enhancement.
The compensation for this role ranges from $37,500 to $56,300 per year.
Benefits offered by the company include annual bonuses, comprehensive health insurance, a 401k plan, fitness facilities, employee discount programs on products and accessories, and more.
Key Insights from the Remote Recovery Representative II Role
As a part of Harley-Davidson, HDFS provides an extensive array of financial services tailored for motorcycle lovers and Harley-Davidson dealers. Their offerings include financing options for motorcycles, accessories, cycle insurance, and extended service plans for Harley-Davidson® motorcycles.
Your contributions will help shape our desired future, enhancing the experience for our employees and community. At Harley-Davidson, we value fairness, honesty, positivity, and creativity. Embark on this unique career journey with us and make an impact!
This remote role offers flexibility regarding your location and working hours, allowing you to define how and when your tasks are accomplished. Remote employees must maintain a quiet, dedicated work environment with reliable internet access to fulfill their responsibilities effectively.
Role Overview
The Recovery Representative II operates under general supervision, focusing on skip-tracing, repossession of charged-off assets, and collection efforts on defaulted loans. This position demands adept handling of complex customer and vendor queries while working with specialty Active Duty accounts. Moreover, the Recovery Representative II will assist in the training of new hires and identify opportunities for process improvement.
Responsibilities
- Assign both pre and post charge-off accounts to external vendors for collection and repossession efforts.
- Effective collections through negotiated settlements or payment plans while safeguarding the interests of both HDFS and customers.
- Gain a thorough understanding of operational processes within the team, including protocols with partners and account workflows.
- Engage in continuous improvement by spotting potential enhancements and implementing effective solutions.
- Mentor new Recovery Representatives and support training and project work.
- Utilize excellent time management skills to provide satisfactory customer service experiences.
- Maintain a comprehensive understanding of the account workflow and collaborate professionally across the organization.
- Ensure the protection of sensitive information and adherence to legal compliance measures while performing job duties.
- File claims with attorneys and bonding services for processing Replevin claims, actively pursuing collections.
- Coordinate with attorneys, vendors, and law enforcement on repossession or Replevin claim statuses.
Educational and Experience Requirements
Educational Background
- High School Diploma or Equivalent Required
Experience
Mandatory Qualifications
- Minimum of 2 years of relevant experience.
- Strong abilities in skip tracing and collection methodologies.
- Excellent communication skills, both verbal and written.
- Proficiency in problem-solving and analysis.
- Familiar with PC operation, including MS Word, Excel, Outlook, and internet navigation.
- Demonstrated initiative and results focus in a dynamic work environment.
- Capable of effective teamwork and interaction with various organizational levels, exhibiting strong organizational skills and attention to detail.
- Able to support projects, training, focus groups, and process improvements effectively.
- Self-starter who can identify needs and act without delay.
Preferred Experience
- 3 years of experience strongly preferred.
Compensation and Benefits Overview
The expected salary range for this role is $37,500 – $56,300, reflecting the national average. Actual compensation may vary based on geographical location and individual experience.
We provide a comprehensive benefits package for full-time salaried employees, including annual bonuses, health coverage, a 401k plan, onsite fitness amenities, employee discounts on merchandise, and much more.
How to Apply
(Please note, Rat Race Rebellion does not participate in the hiring process for job listings on our platform. We serve as a job board and blog.)
CLICK HERE for full details and to apply for the Remote Recovery Representative position. For similar opportunities, visit our Newest Jobs & Gigs page. To stay updated on job postings like this, join our free Telegram channel. Best wishes as you pursue your remote work aspirations!
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