Remote Travel Customer Care Representative

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By Chris Durst – Aug. 27, 2024

Exciting Opportunity: Remote Customer Care Representative at World Travel Holdings

If you are enthusiastic about travel and aspiring to enter the travel industry without prior experience, this is your chance!

In your role as a Remote Customer Care Representative, you will manage 2-3 inbound service and reservation calls every hour, assisting customers with their upcoming vacations and existing bookings.

The company invites applicants from across the U.S., with the exception of candidates residing in AK, CA, HI, KY, ND, OH, OR, and PA.

World Travel Holdings offers paid training for new Remote Customer Care Representatives, equipping you with essential skills to excel in this role.

Additionally, you’ll receive necessary computer equipment and a headset to successfully perform your remote duties.

The role features a competitive pay rate of $15 per hour, along with bi-weekly performance-related incentives.

Benefits include: Medical, dental, 401K, paid time off, and availability starting 90 days post-hire.

Travel Benefits: Enjoy the perks of the industry with heavily discounted cruises, access to exclusive travel agent rates, and an annual rewards cruise for top performers, among other offerings.

Job Posting Highlights: Remote Customer Care Representative

Do you excel at delivering top-tier customer service? Can you thrive in a remote and structured call center environment? Are you self-sufficient but aware of when to request assistance? If you answered yes, this position may be perfect for you!

World Travel Holdings seeks Remote Customer Service Representatives to uphold our commitment to providing exceptional experiences for customers. As a representative, you’ll manage inbound calls focused on resolving issues in a single interaction (assessment to follow after your application).

What You Can Expect…

Training: Enjoy paid training along with ongoing development to help you grow in your role.
Compensation: Earn an hourly base pay of $15/hour plus potential bi-weekly performance incentives.
Equipment: We’ll provide you with the necessary computer and headset for remote work.
Support: You’ll work from home, but our internal support team is always available to guide you toward success.
Benefits: Becoming eligible for medical, dental, 401K, paid time off, and more after 90 days of employment.
Travel Perks: Immerse yourself in the industry with exclusive discounts on cruises, travel agent rates, and an annual rewards cruise for top performers.

About World Travel Holdings

World Travel Holdings stands as the largest cruise agency in the U.S. and a reputable leisure travel company, boasting nearly 40 diverse brands. Beyond owning major cruise lines, the company offers a rich range of services, including cruises, villas, and luxury vacations. Its vast partnership portfolio encompasses key U.S. airlines and leading hotel brands. World Travel Holdings also operates a prominent travel agency franchise and enjoys continuous recognition for employee engagement and remote job opportunities. The company maintains a significant global presence, including multiple cruise brand operations in the U.K. For further details, visit WorldTravelHoldings.com.

Core Responsibilities

• Manage 2-3 inbound service and reservation calls per hour effectively.
• Timely processing of new vacation requests and alterations to existing reservations.
• Follow the Customer Connection methodology to guarantee an exceptional customer experience.
• Utilize resources efficiently to address customer inquiries independently.
• Meet or exceed performance goals while maintaining productivity standards.
• Navigate multiple systems, chat tools, and emails while engaging customers.
• Remain accessible via telephone, email, and instant messaging during working hours.
• Participate in team meetings and training sessions for further skill enhancement.

Qualifications for the Remote Customer Care Representative Position

• Schedule Adherence: Must be available for a full-time schedule of 35-45 hours/week based on company needs. Additional schedule details include:
• 6-week training: Monday through Friday, from 10 am to 7 pm EST.
  First post-training schedule will vary based on business needs, covering hours between 8 am and 10 pm EST, including weekends and holidays.
• Shift-Bid Scheduling: Post-training schedules will be assigned through a bid system, with rotation every quarter between 8 am to 10 pm EST, requiring weekend and holiday availability.
• Reliability: Consistency in adhering to your assigned schedule is crucial.
• Customer Service Skills: Strong focus on creating memorable experiences for customers; attention to detail is essential!
• Technical Proficiency: Comfortable typing and navigating the internet alongside instant messaging and email tools.
• Communication Skills: Excellent phone etiquette and the ability to communicate effectively across various channels to ensure customer satisfaction.
• Coachable: Willing to accept constructive feedback and implement improvements from regular sessions.
• Physical Capability: Ability to sit or stand while constantly engaging with a computer screen, answering calls as needed.
• Remote Work Discipline: Must demonstrate the ability to thrive in a structured, virtual call center environment.
• Workspace Requirements: A designated, distraction-free area with reliable internet (minimum speeds of 5.0 Mbps upload and 10 Mbps download) must be maintained, ideally located away from other remote workers.
• Residency Requirements: Candidates must reside in eligible U.S. states, excluding AK, CA, HI, KY, ND, OH, OR, and PA.

Application Process

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CLICK HERE to view the complete job description and apply for the Remote Customer Care Representative position. For similar job listings, explore our Newest Jobs & Gigs page. To stay updated on job alerts, join our free Telegram channel. Wishing you the best of luck as you embark on your work-from-home journey!